Roaming Acres Natural Farm

E4, London

4.3 25 reviews

• Matthew Mills ★★★☆☆ 2 weeks ago
  SCAM ALERT! BUYER BEWARE! I purchase an ostrich egg from this company for Christmas. I paid $100. Two days after my delivery … More was supposed to arrive I got an email saying that they were out of season. I guess their website takes orders on things they don't have. I got an email stating that they could give me one while in season or refund my money. I asked to be refunded. After 4 follow up emails not yielding a refund I called and talked with the owner. He said he would look into it and call me back. Surprise, no call back. I have gotten nothing but the run around of excuses. We have a new accountant, we were on vacation, blah blah blah. I gave them one last chance to do the right thing and avoid this review and they again left me hanging with no refund. Save yourself the hassle and go with anybody else!
  Update: I called again and after 3 months they have issued me a refund and apologized. I have update the review to 3 stars but I do feel they could have made this right much sooner.
• Karlan Frantz ★☆☆☆☆ a month ago
  I ordered an ostrich egg (over $100) as a gift for someone for Christmas. I placed my order before Christmas and later received … More an email from the company stating that eggs were out of season, but they would be happy to send me one when they were OR get a refund. I requested the refund. However I was then told the bookkeeper was in vacation until after the new year. Which is fine, but when I contacted them again when they were supposedly back, I was told they had a STACK of PayPal refunds to process and they were sure mine was in there, and I would be receiving it soon. Surprise surprise here we are 2 months later with no refund. This is unacceptable.

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